At Digital Drug Store, your privacy and the protection of your personal data is our top priority. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services.

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1. Our Data

DDS Pharma Ltd
1604 Paisley Road West, G52 3QN
Email: support@digitaldrugstore.co.uk
Phone: 0141 390 2418

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2. What Personal Data We Collect

• Full name, address, date of birth

• Contact details (email address, phone number)

• Medical history and responses to questionnaires

• Order history and product purchases

• Account data 

• IP address, browser type, and usage data

• Payment details (handled securely via Stripe/PayPal – not stored by us)

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3. How We Use Your Data

• To assess suitability for treatment through our medical questionnaires

• To fulfill and deliver your orders via our licensed pharmacy

• To contact you regarding your treatment, orders, or delivery

• To comply with UK regulatory obligations and record keeping

• To improve website performance and user experience

• With your consent, to send updates or offers

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4. Sharing of Data

We only share your data with the following:

• Our registered UK prescribers and pharmacists

• Licensed couriers and delivery partners

• Secure third-party services (e.g., Stripe, PayPal, hosting, analytics)

We do not sell or share your personal data for advertising or marketing without your explicit consent.

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5. Data Retention & Security

• All data is stored securely in compliance with UK GDPR and DPA 2018.

• Medical data is stored for a minimum of 8 years as required by law.

• We use encryption, firewalls, and access controls to protect your data.

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6. Cookies and Tracking Technologies

We use cookies to:

• Ensure the website functions properly

• Store your preferences

• Analyse website usage

• Personalise your experience

We use a cookie consent banner (powered by Complianz) that allows you to manage your preferences. You can also adjust settings in your browser.

Read our full [Cookie Policy] for details.

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7. Your Rights

You have the right to:

• Access your personal data

• Correct or delete your data

• Withdraw consent at any time

• Object to data processing

• Request data portability

• Lodge a complaint with the ICO

• we collect and store ID for verification of users on the site.

To exercise any rights, contact us at: support@digitaldrugstore.co.uk

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8. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page.